Order Information

Please choose from one of the topics below:

  1. On-line ordering


    By far the easiest way to order is on-line with a credit card. Click on the product you want and then continue to click on your order options. Our on-line ordering is very secure. Your credit card and name and address can not be intercepted by a third party, and your credit card information is known only to the banking system. We don't even have access to it at Love-Scent.com.
  2. Can I order offline?


    Order By Phone: If you would like to use your credit card to place an order, but don't want to use the online shopping system for any reason, just pick up the phone and call our toll-free order line. Friendly operators are on duty 24 hours/day, 7 days/week.
    Inside the US: (800) 662-8633 (toll-free)
    Outside the US call: (970) 872-8695 (not toll-free)
    NOTE: These lines are for placing orders only. The operators are not set up to handle customer service problems. If you have a problem with your order, Contact Us and you will get a very speedy resolution.

    FAX: You can also use your credit card to order by fax:
    Use the form and info at: http://love-scent.com/mailorder.html

    Mail order: If you don't have a credit card, you can pay with a money order or bank check. Find the "Mail-order" link in the side menu, or point your browser to: http://love-scent.com/mailorder.html

    Wire Transfer: If you would like to pay by way of bank to bank wire transfer, please Contact Us for instructions.

    PayPal.com: If you have an account with PayPal, you can send your payment with the details of your order (address etc.) through our Contact Us Page. Check the shipping options and costs at http://love-scent.com/mailorder.html. and include payment for the type of shipping you prefer.
  3. I don't have a credit card, how can I order?


    Mail order: If you don't have a credit card, you can pay with a money order or bank check. Find the "Mail-order" link in the side menu, or point your browser to: http://love-scent.com/mailorder.html

    Wire Transfer: If you would like to pay by way of bank to bank wire transfer, please Contact Us for instructions.
  4. Can I order by mail with a check?


    Yes, look at: http://love-scent.com/mailorder.html

    You can print a copy of that page and use it for your order form. The address and all the other info you need are there as well.
  5. Can I phone in an order?


    Order By Phone: If you would like to use your credit card to place an order, but don't want to use the online shopping system for any reason, just pick up the phone and call our new toll-free order line. Operators are on duty 24 hours/day, 7 days/week.
    Inside the US: (800) 662-8633 (toll-free)
    Outside the US call: (970) 872-8695 (not toll-free)
    NOTE: These lines are for placing orders only. The operators are not set up to handle customer service problems. If you have a problem with your order, Contact Us and you will get a very speedy resolution.
  6. How do I buy an international Money Order in US dollars?


    Decide on the products you want and the shipping method you want. Go to your nearest Post Office or Bank and buy a International Money Order for that amount in US dollars. The Bank or Post will calculate the exchange rate and charge you in your local currency. In the US money orders are available at a great variety of business locations.
  7. How do you ship, and how long does it take?


    All our orders are packed and shipped promptly 5 days a week Monday through Friday except national holidays. Orders placed online or via our toll-free order line by 9 A.M. Mountain Time (11 AM EST) on any business day will be shipped that same day. Otherwise they are shipped the next day.
    Orders to points within the continental US are shipped by your choice of: first class mail ($3.95) or Fed Ex. ($18). International orders are shipped via your choice of international airmail ($6.95US) or Global Express Mail Service EMS ($30US)
  8. How is the package marked on the outside?


    Packaging is extremely discreet: plain manila envelope and the return address reads "Mountain West Communication".
    International orders are marked "cologne" for customs declaration.
  9. What appears on my credit card bill?


    Orders placed online will appear on your credit card statement as: "LS Products." Orders placed by telephone will normally also appear as LS Products, BUT if that is a problem, you can request that your order be charged via our back up account at the call center. Tell the operator that you would rather NOT have "LS Products" appear on your credit card statement. The operator will then make a note of this on your order, and your statement will read "Mountain West Communication" or "MWC".
  10. I'm worried about getting ripped off


    What you have to watch out for is websites that just take your money and send you bootleg versions of popular products, or don't send you any product at all. That is the big problem at the moment. Be careful. There are a number of sites that look just like ours, but have slightly different addresses. Similar to Love Scent but with some small change to the address.
  11. I want to order but I'm afraid to give out my email address


    We never send any junk mail or sell our addresses. When you place an order with Love-Scent.com, we use the email address you give us to send you an immediate invoice confirming that the transaction has gone through and another message shortly after your order is shipped. This second e-mail includes info about your order and free support services we offer, but unless you have signed up for one of our 2 mailing lists, that is the last you will hear from us. We value your trust and won't do anything to annoy you (intentionally anyway ;-)). We are getting LOTS of new and interesting products and hope you will come back!
    In general, you may also want to sign up for one of the many free disposable e-mail address (Yahoo or Hotmail for example). You can use these addresses more freely on the internet and change them if you start getting spammed by unscrupulous companies.
  12. Is there a money back guarantee?


    Yes, we have a very good money back guarantee: If you try one of our products out and you don't notice anything out of the ordinary happening to yourself and/or those around you, you can send it back and get your money back. We just ask that you:
    A. Give the product a good testing over a period of at least 2 weeks. It often takes that long to figure out how to use pheromones properly and notice results.
    B. Return the product within 90 days of purchase.
    C. Include a brief note with the returned item, explaining what the problem was.
    Send the product back to:

    Love Scent
    PO Box 402
    Hotchkiss, CO 81419

    We will refund the amount you sent to us initially (purchase price and shipping). You only pay to send the bottle back to us.
    NOTE: Some products and sets of products are offered under our special "Newbie Guarantee". This guarantee is even stronger than our normal guarantee. Products purchased under the Newbie guarantee can be returned for any reason (eg: "I don't like the smell"), and you can keep any free items that were included with your order.
  13. My country is not listed in your shopping cart. How do I place an order?


    We have had a lot of trouble with orders to certain countries, which we have since taken off the online order list of countries. Fraudulent credit cards is one problem, but also the post offices and often the customs officials as well are unreliable and either delay the packages, lose them or just straight out steal them. I am very sorry if this situation affects you. We can ship the product to you, but we would have to be paid in advance by bank wire transfer or you can order by mail with a certified international money order.
    If you pay $30. extra for Express Mail shipping you will probably get your order quite quickly but we cannot take any responsibility if it gets lost or stolen in transit.
    If you want to order by money order, please have a look at:
    http://love-scent.com/mailorder.html
    You can print that page out and use it for your order form.
    The address and all the other info you need are there as well
    If you would like to pay by way of bank to bank wire transfer, Contact Us for details.
  14. Do you sell in bulk (wholesale)? Can I become a distributor?


    There are a number of ways you can partner with Love-Scent.com:
    A. Website affiliate program: You simply run our banner on your website and you get 30-35% of whatever sales are generated by the traffic you send us (see link on our home page for details)
    B. Drop ship: You run your own online store and send us the orders. We ship them for you and charge you for the product and shipping at the end of the month.
    C. Reseller/distributor: We sell you the product directly, and you sell it however you like (small mixed orders).
    D. Wholesale: Buy certain products in bulk (large numbers) and get them at very low prices.
    If you are interested, Contact Us for details.